Support Workers Uncategorized

What to Expect from Your Disability Support Worker

It can be hard to know exactly what to expect from your new disability support worker.  At Nextt, we pride ourselves on getting to know you, including your needs and interests so that we can support you to achieve your personal goals.

We have outlined below some additional information on what you can expect from your support worker at Nextt.

 The role of a disability support worker

The role of your disability support worker is to provide you with assistance and support when you need it most – to help you to live independently and to get more out of life.

Their key role is to support you with your NDIS goals.  Some of the duties and tasks that they may support you to do include:

  • Assisting you with daily living, with a focus on self-care and high intensity personal care activities.
  • Performing home based tasks such as food preparation and housework.
  • Helping you to develop skills and participate in community activities.
  • Facilitating daily personal hygiene and dressing tasks.
  • Providing community access so you can improve social skills and confidence.
  • Assist with high-level manual handling tasks.
  • Providing emotional support and friendship.

The qualities of a disability support worker

Disability support workers at Nextt need to have a range of different personal qualities, so that they can provide you with the best possible support.  Some of these qualities include:

Customer service skills: a customer service mindset is extremely important when supporting you to reach your goals, make your own decisions and to live your life independently.

Relationship building skills: we strive to make sure our support workers are genuinely good with people and have the ability to build and maintain meaningful relationships.

Life experience and transferrable skills: we often try to find support workers who have a degree of life experience and transferable skills – for example – return-to-work parents who have had experience supporting someone with disability, can have fantastic transferable skills.


What else you can expect from a Nextt disability support worker:

  • Our support workers are provided with a wide range of training so they have the core skills to be effective – and deliver service excellence – in their role.
  • Our support workers generally have a vocational qualification in disability or community services.
  • Our support workers have all of the required certifications including a current working with children/vulnerable people check, a first aid and CPR certificate and have passed their NDIS Worker Screening Check (or current National Police Records Check) and manual handling check.
  • Our support workers have completed the NDIS ‘Quality, Safety and You’ and ‘Infection Prevention and Control for COVID-19 Training’
  • Our support workers understand the NDIS Code of Conduct (see below).
  • Our support workers have good communication and listening skills and enjoy working with and supporting others.
  • Our support workers share our passion for supporting people to ‘get more out of life’.

The NDIS Code of Conduct for Support Workers

The NDIS Code of Conduct requires workers and providers delivering NDIS supports to:

  1. Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions.
  2. Respect the privacy of people with disability.
  3. Provide supports and services in a safe and competent manner with care and skill.
  4. Act with integrity, honesty and transparency.
  5. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
  6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
  7. Take all reasonable steps to prevent and respond to sexual misconduct.

To find out more about the NDIS Code of Conduct, click here.