This Charter tells you what you can expect from Nextt/ Dolleina and our staff. It also tells you what you, your family, representatives or carers can do to help us provide you with the best service possible.
At Nextt/ Dolleina we are united by a common vision to help you get quality support and more out of your life.
This means understanding your service choices, decisions and what is important to you, working together to build your plan and reach your goals and responding promptly and collaboratively to your feedback.
Our Commitment to You
We all strive to live by our shared values, which underline our commitment to you.
We act with integrity, respect and value you as an individual and will always try to do the right thing
We will work with you to uphold your rights and provide the best service possible
We will listen to you so you can achieve your goals and maximise your opportunities and outcomes
We will seek better ways of doing things so that our services can continuously improve
We are outcome focussed and engage skilled staff to provide flexible and professional support and services.
Our businesses specialise in Disability support and services matched to your needs and lifestyle whether you are at home, in the community or living in a supported residential service.
Nextt: core supports, coordination and group homes
Dolleina: attendant care for acquired brain injury (ABI) and spinal cord injury (SCI)
Lizard: autism spectrum disorder (ASD) early intervention services
You can help us by:
- Sharing your goals so we can work with you to achieve them
- Understanding your rights and responsibilities outlined in your service agreement
- Letting us know when we are doing a good job, or could be doing better.
Your feedback helps us improve.
We strive to listen and learn and we welcome and value all feedback. We encourage you to share your concerns, compliments and suggestions about how our services are delivered so we can continuously improve.
You can contact us at firstname.lastname@example.org
Our Complaints Process
Or talk to a member of our staff at any time.
We ensure all complaints are handled in a confidential and sensitive manner and will not affect your care or services. If you have a problem, we would like to hear about it.
For our full complaints procedure please see the Complaints Policy section on our website.
As an approved provider of the National Disability Insurance Scheme (NDIS), our organisation is required to comply with the approved guidelines and relevant state and commonwealth government funding and quality service standards.